You won’t reach a call centre. Every email, every phone call, every question goes straight to our GM Sane Cowan — the person who’ll meet you on arrival, recommend the best lagoon for tomorrow’s snorkel, bake the banana loaf for breakfast, and sort out anything that needs sorting. Sane has been running the property since 2018, and her local knowledge is something our guests come back for. Whether you’re booking your first stay, planning a return visit, asking about availability, or wanting Sane to plan your experiences in Rarotonga for you — she’s the one who’ll answer.
Email is best for anything detailed. Phone is fastest for urgent. WhatsApp works for both. General Manager · the person you’ll be emailing Sane has been running Kia Orana Villas since 2018. Before that she ran the front office and reservations at Crown Beach Hotel. She knows Rarotonga inside out — the lagoons, the tour operators, the restaurants, the weather patterns, the seasonal rhythms. If you ask her a question, she’ll answer it personally. If you ask her to book your tours and dinners, she’ll do that too — at no charge. “From the moment we arrived the GM, Sane, and all the staff went out of their way to be helpful. We had a million questions about life in the Cook Islands which were happily answered.”
— Nancy W, TripAdvisor (September 2025)
Big or small — ask her anything. She likes the questions. Tell Sane the dates you’re free and what you’d love to do, and she’ll book your lagoon cruises, cultural shows, restaurants, and day trips for you — at no charge. You only pay the 3% credit card surcharge that the banks charge for processing. April to October books out fast. If you want the popular tours and best restaurants, email Sane before you arrive. A peaceful inland retreat in Atupa — minutes from the airport, 10-minute walk from Avarua. Address Kia Orana Villas & Spa Reception hours Monday to Saturday, 8:30 a.m. – 5:00 p.m. Cook Islands time Time zone Cook Islands is UTC−10 — one full day behind New Zealand and Australia. If it’s Friday morning in NZ, it’s still Thursday with us. 5 minutes from Rarotonga International Airport. Common reasons people land on Contact Us — we’ve probably already answered it.Three ways to reach Sane
Sane Cowan
What Sane can help you with
Want Sane to plan your Rarotonga experiences?
Find us
2 Ariki Road, Atupa
Rarotonga, Cook Islands
Closed Sundays and public holidays for reception — emergency phone always answered.
10-minute walk to Avarua town centre.Looking for something specific?
Whether you’re here to unwind or explore, let us help you experience the best of Rarotonga — from lagoon adventures and cultural shows to hidden gems and dining delights. Tell us what you love, and we’ll plan it together.
Make your stay unforgettable
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