Our way of saying thank you to guests who book directly with us — with member rates, breakfast and spa discounts, and the warmth of being part of our island family.The Kia Orana Club
Real discounts and priority access — no points, no tiers, no expiry. Find a lower publicly bookable rate elsewhere for the same stay? We’ll match it and take another 5% off. See full details below. Pre-book breakfast at the Kia Orana Café and save. Fresh fruit, home-baked treats, proper coffee — the favourite start to most guests’ days. Traditional Polynesian, deep tissue, hot stone, and reflexology with our therapist Nancy. Book early in peak season — treatments fill up. The calmest way to explore the island. Pick up at reception, return when you’re done. Useful for last-minute lagoon trips. Mask, snorkel, fins — all sized and ready. Up to 2 hours either side of standard times, subject to availability. Members get first call when slots open up. Quiet-season offers, last-minute reductions, package deals — members hear first, before we open them up to OTAs. Island tips, member-only offers, and updates from us. Never spam, never frequent — unsubscribe anytime. The price promise that backs everything else. If you find a lower published rate for the same villa, on the same dates, with the same conditions, on any reputable third-party booking website (Booking.com, Expedia, Agoda, Airbnb, Trip.com, etc.), we will: Spot a lower published rate on Booking.com, Expedia, Agoda, Airbnb, or another reputable site — same villa, same dates, same conditions. Send Sane the link or a screenshot showing the rate. Within one business day, we’ll verify it. We match the lower rate, take another 5% off, and confirm your booking directly with us. For your claim to qualify, the lower rate must be publicly available (not behind a member-only login), bookable in real time, for the same villa, same dates, and same conditions (cancellation policy, guest count, inclusions). Quick reference: Email Sane at gm@kiaoranavillas.com with: You can claim either before booking (we’ll book you in directly at the matched rate plus 5%) or within 7 days of booking direct (we’ll refund the difference and apply the 5% to your existing booking). We respond within one business day. Fine print: Best Rate Guarantee applies to publicly published, bookable rates only. Excludes private corporate rates, group rates, package deals (flight + hotel), and rates from flash sales or auction sites. The 5% additional discount is off the verified lower rate. One claim per booking. Cannot be combined with other promotional offers — you receive whichever is better. We reserve the right to decline claims based on obvious errors, system glitches, or unauthorised resales. Better for you, better for our island. When you book through an online travel agent, a meaningful portion of what you pay goes to commissions and fees — typically 15–25%. Booking with us directly is straightforwardly better: You get our best rate (guaranteed), member discounts on breakfast and spa, and you deal with us directly throughout — not through a third party who has to relay messages back to us. Need to adjust dates, add a night, or request something specific? You’re talking to the property, not a call centre. Our General Manager Sane Cowan handles guest requests personally. The OTA commissions that come out of your booking pay corporate offices in distant cities. The money you spend with us directly stays in Rarotonga — supporting our team, our suppliers, and our community. Joining takes seconds. It’s free. Benefits start from your very next stay. By joining, you agree to receive our occasional Kia Orana Club emails. You can unsubscribe anytime, and we never share your details. See our Privacy Policy for full details on how we handle your information. Want to talk to a real person before joining? Email Sane Cowan, our General Manager, at gm@kiaoranavillas.com or call +682 54341. Sane responds within one business day — Cook Islands time is one full day behind New Zealand and Australia. For practical questions about your stay (check-in, breakfast, transfers, what to bring), see our Guest Guide & FAQs.What you get as a member
Best Rate Guarantee
20% off tropical breakfasts
20% off spa treatments
20% off bike hire
20% off snorkel gear hire
Priority early check-in / late check-out
First notice of specials
Our occasional newsletter
🏆 Best Rate Guarantee
How to claim, in three steps
You find a lower rate
You email us
We honour the promise
What qualifies, and what doesn’t
Scenario Qualifies?
Same villa, same dates, lower rate on Booking.com or Airbnb
✓ Yes
Lower rate via private travel-agent member rate
✗ No — not publicly available
Different villa quoted lower than your booked villa
✗ No — not the same villa
Same villa but different cancellation policy (e.g. non-refundable)
✗ No — not the same conditions
Lower rate spotted within 7 days of your direct booking
✓ Yes — we’ll honour the difference and apply the 5%
Lower rate from a flash sale or auction site
✗ No — flash and opaque pricing don’t qualify
How to make a claim
Why book direct
Better for you
Easier when plans change
Better for our island
🌺 Join the Kia Orana Club
Questions?
Members Only Discounts
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world.
Kia Orana Cafe
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world.
1Kia Orana Spa
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world.