Peace of Mind Guarantee

Kia Orana Villas Peace of Mind Guarantee At Kia Orana Villas we have developed a great reputation for looking after our guests as if they were part of our family. We would love you to stay with us and share our Kia Orana spirit with you and want to support you with your Cook Islands travel plans. Our cancellation policy is detailed below. We look forward to sharing our Kia Orana spirit with you when you join us. 

Kia Orana Villas Peace of Mind Guarantee

 

Book now and pay later:


If you have booked directly with us we take details of your credit card but do not take payment at the time of booking. 30 days before your arrival we debit your credit card with 25% of your booking cost. The balance is debited to your credit card 14 days before your arrival date. Please advise if you would prefer to make the payment to our New Zealand bank account. 

Terms and conditions: All bookings are on our Terms & Conditions (which include our Privacy Policies): www.kiaoranavillas.com/terms-conditions. It is important that you read them carefully.  

 

Kia Orana Villas Peace of Mind Guarantee

 

At Kia Orana Villas we have developed a great reputation for looking after our guests as if they were part of our family.

All accommodation booked directly with us can be cancelled for any reason up to 30 days before your booked arrival date.

If no less than 24 hours before your arrival date you cannot travel to Rarotonga because you have COVID-19 or because of COVID-19 travel restrictions in the Cook Islands or your country of residence, we will give you the flexibility to amend your stay dates free of charge to any date before 18 months after your arrival date with the same rate and package that you now have (subject to availability) if you book it directly with us.

If you need to cancel your booking for other reasons within 30 days of your arrival date no refund is possible and you will need to make a claim on your travel insurance policy. 

If you cannot travel to Rarotonga because of COVID-19 or COVID-19 travel restrictions please email gm@kiaoranavillas.com to let us know immediately you become aware, and no later than 24 hours before your arrival date, that you want to postpone your booking. 

We recommend that you take out travel insurance to cover other events that may prevent you from traveling to Rarotonga. 

For full details of the Cook Islands Covid-19 policy click here

We look forward to providing you with our great hospitality. All of our team have had 2 doses of the pfizer vaccine, as have the vast majority of the Cook Islands' population over the age of 12. 

We look forward to sharing our Kia Orana spirit with you when you can join us. 

Kia manuia

Ross Holmes

Director

Kia Orana Villas

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