Peace of Mind Guarantee

Kia Orana Villas Peace of Mind Guarantee At Kia Orana Villas we have developed a great reputation for looking after our guests as if they were part of our family. While we would love you to stay with us now, and share our Kia Orana spirit with you, we realise that in these crazy uncertain times (which we have never before experienced in the Cook Islands) travel restrictions or feelings of uncertainty about traveling may prevent you from being able to stay with us on the days which you have booked. While our discounted accommodation bookings cannot be canceled and are non-refundable we want to support you with your Cook Islands travel plans both now and in the future.

Kia Orana Villas Peace of Mind Guarantee

 

At Kia Orana Villas we have developed a great reputation for looking after our guests as if they were part of our family.

While we would love you to stay with us now, and share our Kia Orana spirit with you, we realise that in these crazy uncertain times (which we have never before experienced)  travel restrictions or feelings of uncertainty about traveling may prevent you from being able to stay with us on the days which you have booked.

While our discounted accommodation bookings cannot be canceled and are non-refundable we want to support you with your Cook Islands travel plans. If you have to postpone your booking due to Cooks Islands COVID-19 restrictions, or overseas travel restrictions, we want to provide you with peace of mind by giving you the flexibility to amend your stay dates free of charge to any date (subject to availability) between 1 June 2020 and 31 October 2021 with the same rate and package that you have booked with us, if you book it directly with us. If you have to postpone your booking due to Cooks Islands COVID-19 restrictions, or overseas travel restrictions and would like to book later dates or postpone your current booked dates, please email gm@kiaoranavillas.com as soon as you are aware that you need to change your booking. 

For arrival dates after 30 June 2020 we suggest that you wait before making any decisions. The situation around COVID-19 is continuing to evolve.  

The Cook Islands is looking to be the first country to reopen its border, but to New Zealand only. While everything is still unofficial the Cook Islands borders may reopen for New Zealand flights only on 1 July 2020 (which is in the New Zealand school holidays). Protocols are being developed for presentation to the New Zealand Government. The 14 day isolation period before going to the Cook Islands and after coming back will need to be removed, with suitable safeguards to be put in place. It looks like New Zealand will be back to Level 1 in a few weeks. The numbers with COVID-19 in New Zealand are less than 40, and they are all in quarantine. The return of Cook Islanders still stuck in New Zealanders will be prioritised.

Air New Zealand has canceled flights to Rarotonga up until August 2020 as an interim measure. Air New Zealand has advised Cook Islands Tourism that when the borders reopen they will flying 1 flight per week to Rarotonga, but they are ready to put on flights depending on the demand. Virgin Australia has exited the Pacific routes and will no longer fly to the Cook Islands

Plans for a tourism bubble for Australia and New Zealand are being actioned. However it will be some time before the Cook Islands allows flights from Australia due to their continuing COVID-19 problems, and even longer before flights from Los Angeles can be considered due to the serious COVID-19 problems in the USA..

We look forward to providing you with our great hospitality which is needed even more in these worrying times. We are fortunate that the Cook Islands are free of COVID-19  We are keeping all of our great team employed making Kia Orana Villas even better during these hard times so that we can provide you that great hospitality as soon as the Covid-19 pandemic is over.  

Please read the following information which updates the current travel restrictions which affect your travel to the Cook Islands,

We look forward to sharing our Kia Orana spirit with you when you can join us (hopefully in the not too distant future). 

Kia manuia

Ross Holmes

Director

Kia Orana Villas

 

Travel restrictions which affect the Cook Islands

 

The latest Cook Islands travel restrictions from 16 March 2020  

The new border restrictions imposed by the Cook Islands Government and most of the Cook Islands key source market countries will effectively mean that until the virus is more contained, there will be no visitors to the Cook Islands other than those from New Zealand. In summary flights from French Polynesia, Australia, and the United States are banned, and anyone entering Rarotonga from New Zealand is required to be in quarantine for 14 days in New Zealand before departure, in quarantine for 14 days in the Cook Islands after arrival, and in quarantine for 14 days in New Zealand upon return to New Zealand.  

For full details of the Cook Islands Covid-19 policy click here.

 

The latest New Zealand travel restrictions are detailed on the Immigration New Zealand website.

The latest Australian travel restrictions are detailed on theDepartment of Home Affairs web site.

Health advice and Kia Orana Villas and Spa Policies

Latest advice: Symptoms, prevention, treatment, how it spreads & more
Face mask and hygiene advice
Home care information
Managing your mental wellbeing
Questions and answers
Staying at home (self-isolation) information

Deadly viruses are no match for plain, old soap — here’s the science behind it

The Ministry of Health in New Zealand says washing your hands thoroughly is one of the best ways to help prevent the spread of diseases such as COVID-19. But while hand washing is something we all do, most of us are not doing it effectively. This how to video that featured on Radio New Zealand is an excellent resource. Please watch that video. In summary wash all parts of your hands, in between fingers, the edges of your hands, your fingernails and wrists for no less than 30 seconds (the time it takes to sing happy birthday twice). Then dry them thoroughly after washing. Wet hands attract germs.  Please get everyone you live with to do the same.

We are closely following all official guidelines and advice that continue to be provided by the Ministry of Health, New Zealand (which are more comprehensive) and the Ministry of Health, Cook Islands.

We have placed sanitiser in all guests villas and by the drink bottle for café guests and staff.

Handshakes, customary greetings (by kissing the cheek) and hugging should be avoided. That will be hard, but it is essential. The risk is too great.

If you have a temperature of 38 degrees or higher and one or more of the following symptoms:

  • ongoing coughing;
  • ongoing diarrhoea;
  • ongoing vomitting;
  • skin rash;‚Äč
  • brusing or bleeding without injury;
  • looking obviously unwell;
  • confusion

please call the 24hr Healthline number 29667 for advice on what you should do next. Do not go to the Hospital or a Doctor without ringing as you could infect others. If you have been advised to self-isolate you must stay in isolation for the required period until you have been cleared of COVID-19.

 

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