Peace of Mind Guarantee

Kia Orana Villas Peace of Mind Guarantee If you test positive for COVID-19 or Government imposed COVID-19 travel restrictions ("COVID-19 events") prevent you from being able to stay with us on the days which you booked you can change your booking dates, free of charge, to any date before 31 March 2022 (subject to availability) with the same accommodation rates and package as you initially booked with us.

Kia Orana Villas Peace of Mind Guarantee


At Kia Orana Villas we have developed a great reputation for looking after our guests as if they were part of our family. We would love you to stay with us and share our Kia Orana spirit with you and want to support you with your Cook Islands travel plans. 

If you test positive for COVID-19 or Government imposed COVID-19 travel restrictions ("COVID-19 events") prevent you from being able to stay with us on the days which you booked you can change your booking dates, free of charge, to any date before 30 September 2021 (subject to availability) with the same accommodation rates and package as you initially booked with us. The only condition is that you email as soon as you are aware that you need to postpone your booking, and no later than 14 days before your arrival date.

As this only applies to COVID-19 events, we recommend that you take out travel insurance to cover other events that may prevent you from traveling to Rarotonga. 

Please see our 

For arrival dates after 31 August 2020, we suggest that you wait before making any decisions. The situation around COVID-19 is continuing to evolve.  

The Cook Islands is looking to be the first country to reopen its border, but to New Zealand only. The Cook Islands Government has agreed to reopen its borders to New Zealand and has requested the New Zealand Government to reopen its borders to the Cook Islands. The New Zealand Government is treating the Cook islands very poorly, and is effectively sitting on that request. Unbelievably it has not yet worked out how to allow those departing to and returning from the Cook Islands to avoid mixing at the international airport with the potentially COVID-19 infected New Zealanders returning from overseas, or those transiting. 

Air New Zealand has advised Cook Islands Tourism that when the borders reopen they will flying 1 flight per week to Rarotonga, but they are ready to put on flights depending on the demand. Virgin Australia has exited the Pacific routes and will no longer fly to the Cook Islands

Plans for a tourism bubble for Australia and New Zealand are now on hold due to continuing COVID-19 problems in Australia. The border to the United States will be closed until COVID-19 is under control there.

We look forward to providing you with our great hospitality which is needed even more in these worrying times. We are fortunate that the Cook Islands are free of COVID-19  We are keeping all of our great team employed making Kia Orana Villas even better during these hard times so that we can provide you that great hospitality as soon as the Covid-19 pandemic is over.  

Please read the following information which updates the current travel restrictions which affect your travel to the Cook Islands,

We look forward to sharing our Kia Orana spirit with you when you can join us (hopefully in the not too distant future). 

Kia manuia

Ross Holmes


Kia Orana Villas


Travel restrictions which affect the Cook Islands

For full details of the Cook Islands Covid-19 policy click here. 

The latest New Zealand travel restrictions

These are detailed on the Immigration New Zealand website.

The latest Australian travel restrictions

These are detailed on theDepartment of Home Affairs web site.

Health advice and Kia Orana Villas and Spa Policies

Latest advice: Symptoms, prevention, treatment, how it spreads & more
Face mask and hygiene advice
Home care information
Managing your mental wellbeing
Questions and answers
Staying at home (self-isolation) information

Deadly viruses are no match for plain, old soap — here’s the science behind it

The Ministry of Health in New Zealand says washing your hands thoroughly is one of the best ways to help prevent the spread of diseases such as COVID-19. But while hand washing is something we all do, most of us are not doing it effectively. This how to video that featured on Radio New Zealand is an excellent resource. Please watch that video. In summary wash all parts of your hands, in between fingers, the edges of your hands, your fingernails and wrists for no less than 30 seconds (the time it takes to sing happy birthday twice). Then dry them thoroughly after washing. Wet hands attract germs.  Please get everyone you live with to do the same.

We are closely following all official guidelines and advice that continue to be provided by the Ministry of Health, New Zealand (which are more comprehensive) and the Ministry of Health, Cook Islands.

We have placed sanitiser in all guest villas and by the drink bottle for café guests and staff.

Handshakes, customary greetings (by kissing the cheek) and hugging should be avoided. That will be hard, but it is essential. The risk is too great.

If you have a temperature of 38 degrees or higher and one or more of the following symptoms:

  • ongoing coughing;
  • ongoing diarrhoea;
  • ongoing vomitting;
  • skin rash;‚Äč
  • brusing or bleeding without injury;
  • looking obviously unwell;
  • confusion

please call the 24hr Healthline number 29667 for advice on what you should do next. Do not go to the Hospital or a Doctor without ringing as you could infect others. If you have been advised to self-isolate you must stay in isolation for the required period until you have been cleared of COVID-19.


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